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Let the Wells Fargo Banker beware!

"We don't have a mail box!"

Matt’s Mission board members voted unanimously to assist a local family who had fallen on hard times. On behalf of the family, I sent a check on December 12th to Wells Fargo Bank in Northford to make a payment towards a home equity line of credit which otherwise would be overdue. Two weeks later, my check hadn't cleared. I called Wells Fargo Bank asking for the manager, they never received my payment! In a panic I called the family we were attempting to help and explained the situation. Immediately I put a stop payment on that check paying a $30.00 bank fee to my own bank. Prior to issuing another check on January 8th I called the Wells Fargo Manager confirming their address asking her to be on the lookout for the now overdue payment UGH! By January 18th, once again the new check had not cleared! At this point I am upset and the bank manager is tired of my calls saying “I have no control over the mail”. I knew something was wrong and was now on my own mission to get to the bottom of it! I called the Northford Post Office perhaps they knew something I wasn't aware of and was told “the people who work at Wells Fargo Bank never empty their mailbox”. Could it be my checks were sitting in the Wells Fargo mail box right outside the bank? Feeling frustrated I once again called the manager. She was not happy to hear from me and was not particularly thrilled with my "attitude". She was just about to dismiss me by hanging up the phone when I said "Can I ask you a crazy question?" "Did you go out to the mailbox today to get your mail?” the Wells Fargo Bank manager then said “We don’t have a mail box, the letter carrier brings our mail in to the bank”. I told her "you do have a mail box and that the letter carrier only brings the mail inside the bank when the mailbox is overflowing! Unbelievable! Thankfully the mystery is solved! The checks were in the mail alright... In the MAIL BOX right outside of Wells Fargo Bank. I am not one to blog negative things but perhaps others have been charged late fees by Wells Fargo Bank? Now you know why!

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Cliff Potter January 21, 2013 at 01:11 PM
Credit unions don't treat you like lazy banks. They work with you and know your name.
Sola January 21, 2013 at 01:23 PM
They should refund the $30 you paid to stop payment on the "lost" check. The next step should be changing banks.
Beverage Guy January 21, 2013 at 05:28 PM
I have found the Branch Manager in Northford to be lazy and rude in the past. She told me that she was tired of me as every time I spoke with her, I had an issue. Well, duh, otherwise I just come in and deal with the friendly tellers and go about my day. I now drive to the Branford Branch to avoid the Northford manager and her attitude. She obviously knows NOTHING about Customer Service and has no right to be a manager.
Dorey Tilton January 21, 2013 at 09:06 PM
This page and comments should be sent to Wells Fargo! We were going to open accounts at that branch because we recently bought a house with a WF mortgage. Based on this I definitely will not open accounts! Wow!
Beverage Guy January 21, 2013 at 10:06 PM
Have already sent a link to Regional Manager out of New Jersey. Feel Free to do the same. michelle.y.lee@wellsfargo.com
Neil Costello January 22, 2013 at 04:32 AM
Unless you absolutely have to for some reason unknown to me why use these big banks with nothing but high fees, pay no interest on savings and are not even competitive on loan rates. See Cliff Potter's comments above. Credit unions are the way to go. Plenty of good ones here in CT.
Lynn Riordan January 22, 2013 at 11:37 AM
Thank you everyone! Each of your comments has helped to ease my frustration. Have a good day!

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